LEGAL REFERENCE

Our Terms Shape Your Account

When you open an account with china pools, you're joining a platform built around clear rules and your protection. These terms cover everything from account setup through your...

Account SecurityPayment ClarityLobby AccessYour DataDispute Resolution
Account access Read FAQ
china pools Our Terms Shape Your Account

Policy Foundation & Jurisdiction

china pools operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Your account agreement begins the moment you complete registration and confirm your email. We process deposits via DANA, OVO, GoPay and QRIS according to each provider's own terms; we act as the merchant facilitating your transaction. Withdrawals follow the same payment rail

you used to deposit. All gameplay, lobby access and account features are governed by this agreement. Disputes are resolved through our support team first, then escalation paths outlined in the sections below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

How to Reach Us

Live Chat Open the chat widget in the bottom-right corner...
Email Support Send detailed questions to [email protected]. Include your account...
Account Settings Update your contact details, payment methods and communication...
WHY VISITORS TRUST US

Why These Terms Matter

Account Protection

Your account is tied to verified identity and email. We encrypt all login sessions and require confirmation for payment method...

Payment Transparency

Every deposit and withdrawal is logged in your transaction history with timestamps and amounts. DANA, OVO, GoPay and QRIS confirmations...

Dispute Handling

If a transaction doesn't match your expectation, our support team investigates with your payment provider. We keep records of all...

Data Privacy

Your personal information is stored securely and never shared with third parties outside payment processing. We comply with Indonesian data...

Lobby Consistency

Game titles, table limits and sportsbook odds are updated in real time across all devices. If you see a discrepancy...

Responsible Account Use

Your account is for personal use only. Sharing login credentials, using automated tools or creating duplicate accounts violates these terms...

Consistency Across Our Policies

Account Terms
Same verification, same security standards, same dispute process across all china pools pages and apps.
Payment Terms
DANA, OVO, GoPay and QRIS work identically whether you're on mobile, desktop or tablet. Deposit and withdrawal speeds are consistent.
Lobby Rules
Game availability, table limits and sportsbook markets are synchronized in real time. No hidden differences between regions or devices.
Support Standards
Every player gets the same response time, investigation depth and resolution path regardless of account age or deposit history.
Data Handling
Your personal and transaction data is protected under the same encryption and retention policy across all china pools touchpoints.
Term Updates
When we change these terms, we notify you via email and in-app message at least 14 days before the change takes effect.
Dispute Resolution
Escalation paths, investigation timelines and appeal processes are identical for all players in supported Indonesian regions.
QUICK SIGNAL

What Defines Your Experience Here

Instant Lobby Access The moment your account is verified, you see the full...
One-Tap Payments DANA, OVO, GoPay and QRIS are saved in your account...
Mobile-First Design These terms and your entire account are optimized for phone...
Real-Time History Every deposit, withdrawal, game round and sportsbook bet is logged...
Transparent Limits Minimum and maximum bet amounts, table stakes and withdrawal caps...
Account Control You can update your email, phone, payment methods and communication...

Terms & Conditions Questions

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email. The link expires after 24 hours for security. If you don't receive it, check your spam folder or contact support via live chat.

Yes. Go to Account Settings and update your contact details. We'll send a confirmation code to your current email. Once verified, the new email or phone takes effect immediately. Keep your contact info current so we can reach you about policy updates.

Deposits via DANA, OVO, GoPay and QRIS typically arrive within 30 seconds. If yours hasn't appeared after 5 minutes, check your payment provider's app to confirm the transaction went through. Then contact our support team with your transaction ID.

Withdrawal minimums and maximums are displayed in your account before you request a payout. Limits vary by payment method and region. DANA, OVO, GoPay and QRIS each have their own provider limits, which we display clearly in the withdrawal form.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 1-2 hours. Bank transfers may take 1-3 business days depending on your bank. You'll see a confirmation in your transaction history the moment we process your request.

Go to Account Settings and select 'Close Account'. We'll ask you to confirm and may request a reason. Your account closes immediately. Any remaining balance is returned to your last deposit method within 5-7 business days.

No. One account per person is required by these terms. Creating duplicate accounts violates our policy and may result in suspension or balance forfeiture. If you need a fresh account, close your current one first and wait 30 days before opening a new one.